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mimooni

Returns

Returns and
replacements

Every book is made for one pet and could not be sold to anyone else, so this is not an ordinary returns policy. Most of it is about the time before anything is printed, because that is when almost everything can still be put right.

Before it is printed

  • You approve the book first. You read every page and see every picture before anything reaches the printer. Your approval is what sends it.
  • Cancel any time until then, for any reason. Up to the moment you approve your proof you can cancel and have the full price back. You do not have to tell us why.
  • Change the words as often as you like. There is no limit on changes to the story, the title or the dedication.
  • Anything we got wrong, we fix at no charge. The wrong animal, markings that do not match your photos, a feature you told us about that is missing, a name we have spelled wrong, or a page that contradicts a memory you gave us — tell us and we put it right.
  • If three tries have not fixed it, take a refund instead. You are not obliged to keep asking. We redraw a page up to three times; if it is still not right, you can have the full price back.

After it is printed

  • A printed book cannot come back for a change of mind. It has your pet in it and your dedication at the front, so there is nobody else it could go to. That is why you see the whole book before it is made.
  • Damaged, misprinted, wrongly bound or lost in the post? Tell us within 30 days of delivery and we reprint and reship it at no cost to you. A photograph of the problem is usually all we need. If we cannot reprint it, you get your money back.
  • If none of this fits, write to us anyway. We would rather refund you than leave you with a book you do not want.

How to ask

  • Write to support@mimoonibooks.com with your order number. It is in your confirmation email, along with a link to your order.
  • Tell us what is wrong in your own words. You do not need to quote this page at us.
  • A refund goes back to the card you paid with. How long it takes to appear is up to your bank.

This page describes how we handle returns. The terms of service are the agreement between us, and where the two differ we will honor whichever is better for you. Delivery times are on the shipping page.